Had my house interior design done up and completed by Homeguide in May. This was the 2nd time I engaged HG, the 1st was in 2003 when they renovated my Yishun 5-rm apartment. Then, Homeguide was a ‘renovation’ co. but I have found their workmanship – carpentry and tiling – as well as quality of the materials used, to be indeed good – after 15 yrs, things were still in good condition. We therefore made it a point to contact Homeguide, and was glad to find out they have grown larger into one of Singapore’s top interior design companies. We signed up with them right away without even considering other IDs.

IDs Winson and Lance were assigned to us. We like it that HG’s designers work as a team, as I believe two minds are sharper than one. We often hear complaints about IDs in general not responding to customers’ text msg prompt enough, but our experience with Winson and Lance wasn’t so.

As expected with every reno, things didn’t go very smoothly. It was impossible to have thought about every issue, anticipate or preempt every problem. But, what differentiates good IDs from a not-so-good ones is the readiness to acknowledge arising issues as work progressed, and to be flexible to make rectifications along the way to customers’ satisfaction. Winson and Lance have proved to have such a quality. As the main supervising-ID, Winson was very patient and accommodated all of our requests.